RETURNS & EXCHANGES
*For hygiene reasons - EARRINGS are non-refundable.
We treat every order with absolute care & pack them with precision & love to ensure they're in the same immaculate condition they left our studio in. However, in the unlikely case of an item being delivered faulty or not as you expected, we will happily provide you with a full refund provided:
1. You notify us Via email within 7 days from delivery date providing:
- A description of the fault in your item(s).
- Picture(s) of the damaged item(s) if applicable.
- Your original postage receipt including your order number
All emails must be sent to: firstname.lastname@example.org
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.
For more information visit: (https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund)
A FEW THINGS TO NOTE BEFORE RETURNING YOUR ITEM(S).
1. Shipping cost of returning item(s) to us for an exchange or refund are not covered or reimbursed by us. However if you request an exchange, we will arrange to send the new item out to you.
We understand that some domestic/ international postage can be costly; therefore we do not expect express shipping on returns.
2. Items are only eligible for refunds/exchanges if returned within specified return timeframe.
3. Sale or items purchased with a discount or promotional code cannot be refunded.
4. Please ensure items are in their original condition before returning.
WHERE DO I RETURN MY ITEM(S)?
Parcel Locker 10144 08916 575
Liverpool Road, Strathfield 2135.
Sydney, New South Wales, Australia.
When returning your item(s), please print & fill out our returns slip below.
FOR ALL OTHER QUESTIONS/ ENQUIRIES CONTACT: