DELIVERY

All shipping times shown below are from the date of your order dispatch. 

AUSTRALIA

AUS POST DOMESTIC SERVICES

1-3 business days (includes tracking) 

FREE express shipping 
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NEW ZEALAND

AUS POST INTERNATIONAL SERVICES

(includes tracking)

FREE express shipping: spend $100 or more 

or
Standard: $10 AUD (5-10 business days)  
Express:
$15 AUD (3-6 business days) 

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UNITED STATES & CANADA

AUS POST INTERNATIONAL SERVICES

(includes tracking)

FREE express shipping: spend $150 or more 

or 
Standard: $20 AUD (6-10 business days) 
Express: $25 AUD (4-8 business days) 

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REST OF THE WORLD

AUS POST INTERNATIONAL SERVICES 

(includes tracking)

FREE express shipping: spend $200 or more 

or
Standard: 
$20 AUD (8-12 business days) 
Express:
$25 AUD (6-10 business days) 

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AUS POST INTERNATIONAL SHIPPING SERVICES: 

All international orders are shipped with: AUS POST INTERNATIONAL SERVICES

  • The delivery times shown above DOES NOT include customs/ import times.
    We are unable to give an estimate on how long this may take as every country is different. 

  • The delivery times provided are estimates provided by Australia Post.
    We are not responsible for any delays/ items lost by them in transit. 

RETURN TO SENDER & REFUSED CUSTOMS/ IMPORT FEES:

We are not liable for any information entered incorrectly at checkout. If the parcel is unable to be delivered due to an error in the customer’s information, it will be returned to us and you will be contacted with options for re-shipment to the correct address. 

REFUSING TO PAY REQUIRED CUSTOMS/ IMPORT FEES:

INTERNATIONAL CUSTOMERS: please be aware that you may be charged upon arrival in your country. It is responsibility of the customer to enter their correct address, as well as collecting their parcel from the collection point. 

INTERNATIONAL TAXES & DUTIES:

Please note: we do not cover your local sales taxes or import duties. Therefore, you may be charged upon entry to your country. Duties rates vary depending on the value of the goods, what they are made of and where they are made. Please contact your local customs office for further questions/ information.

All countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.

Please note: If you decide not to pay import taxes or duties and choose to reject the parcel, you will NOT be refunded for your order.

EDITING ORDERS & ADDRESSES:

Our dispatch team processes orders very quickly so we advise you to please check your billing & shipping information very carefully before you place your order, as we are unable to make changes to orders once they are received.

Please note: Once an order has been processed, we are unable to amend addresses for security reasons.
 

FOR ALL OTHER QUESTIONS/ ENQUIRIES CONTACT: 

hello@shopfairyland.com

We'd be more than happy to help you!

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